Cortex integration

But Alertmanager routes to passive destinations. An alert that reaches only a Slack channel or email at 3 AM waits until someone checks it. ITOC360 connects to Cortex as a native Alertmanager webhook receiver, converting every firing alert into an active escalation that guarantees human response.

Cortex is built for scale, monitoring thousands of metrics across multi-tenant environments. When a rule fires, Alertmanager processes and routes it within seconds. But if the destination is a passive channel, that speed advantage is lost the moment no one is actively watching. In distributed teams with follow-the-sun coverage or shared on-call rotations, passive alerting creates coverage gaps.

80% of outages are avoidable. Cortex identifies the issue; ITOC360 ensures a human response matches that detection speed.

Why Cortex Alerts Need Active Escalation

Cortex is built for scale, monitoring thousands of metrics across multi-tenant environments. When a rule fires, Alertmanager processes and routes it within seconds. But if the destination is a passive channel, that speed advantage is lost the moment no one is actively watching. In distributed teams with follow-the-sun coverage or shared on-call rotations, passive alerting creates coverage gaps.

ITOC360 fills that gap. When Alertmanager fires a webhook to ITOC360, the system immediately identifies the on-call engineer from your schedule, contacts them through their preferred channel, and escalates automatically if the alert goes unacknowledged within the configured timeout.

Cortex Detection Meeting Active Escalation

Cortex identifies the issue, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.