On-Call Incident Management
ITOC360 On-Call Incident Management product is an AI-first incident orchestration platform designed to eliminate alert noise, accelerate response times, and automate operational workflows across your entire IT stack.
Foundation
Essential on-call features
$12.00
per user
Total
$36.00
Get Started
24/7 On-Call Support- Incident Management
- Alert Routing
- Basic Escalation
Popular
Advanced
Best for growing teams
$18.00
per user
Total
$90.00
Get Started
- All Foundation features +
- Advanced Escalation
- On-Call Scheduling
- Team Rotation
- Custom Workflows
Premium
Enterprise-grade on-call
$28.00
per user
Total
$560.00
Get Started
- All Advanced features +
- Dedicated Support
- Custom Integrations
- SLA Guarantees
Feature Comparison
| Features |
Foundation
Get
Started
|
Advanced
Get
Started
|
Premium
Get
Started
|
|---|---|---|---|
| User Limit | Up to 10 Users | Unlimited | Unlimited |
| Min. User Commitment | 3 Users | 5 Users | 20 Users |
| Incident & On-Call | |
|
|
| Alert Grouping | Basic (Time-based) | Basic (Time-based) + Intelligent | Basic (Time-based) + Intelligent Grouping |
| Notifications (SMS) | 500/Month | Unlimited | Unlimited |
| Notifications (Voice-Call) | 100/Month | Unlimited | Unlimited |
| Multi-Language SMS (+29 Language) |  |
|
|
| Multi-Language Voice Call (+29 Language) | |
|
|
| Monitoring Sources | 2 Sources | 6 Sources | Unlimited |
| ITSM Integrations | |
Jira, ServiceNow & more. | Jira, ServiceNow & more |
| Custom Webhooks | |
|
|
| Data Retention | 3 Months | 1 Year | Unlimited |
| Support | < 48 Hours (5/9) | < 24 Hours (5/9) | < 2 Hours (24/7) |
| Product Availability SLA Guarantee | |
|
99.99% Uptime SLA |
Need More Than On-Call?
Upgrade to the Full IncidentOps
On-Call is just the response layer.
The real power comes when monitoring, observability, and escalation work together as one system.
Upgrade to the Full IncidentOps| Features | Foundation | Advanced | Premium |
|---|---|---|---|
| AI-Driven Solution Library | 50 | 250 | 500 |
| Agentic AI Chatbot | |
|
|
| AI-Powered True/False Alarm Detection | |
|
|
| AI-Powered 24/7 Monitoring | |
|
|
| Implementation Project Manager | |
|
|
| Scheduled Reports (Up-time, SLA) | |
|
|
| Remote Installation | |
|
|
| Version Tracking & Automatic Updates | |
|
|
| Mobile Application | |
|
|
| Tech Req. Support 5/9 | |
|
|
| Critical Tech Req. Support 7/24 | |
|
|
| ITOC support 7/24 | |
|
|
| Tech Req. Quantity | 5 | 10 | 20 |
| On-the-Job Training (online) | 4 hours | 8 hours | 12 hours |
| Dashboard customization | 10 | 25 | 50 |
| Anomaly Notifications | |
|
|
| Predictive Notifications | |
|
|
| End-User Portal | |
|
|