Automated Escalation Policies
No manual chasing. If an incident is not acknowledged, we escalate automatically, guided fully by policies.
On-Call Management Software
Never wake the wrong person for the wrong alarm.
Smart on-call schedules and multi-level escalation that reach the right engineer through voice, SMS, and push, while filtering out the noise that doesn't matter.
Integrates with Slack, Microsoft Teams, Datadog, and 50+ more tools.
Trusted by SREs and infrastructure leaders
An on-call UX built for absolute simplicity
We designed the ITOC360 dashboard to be clean, intuitive, and stress-free. Configure rotations, track active shifts, and manage escalations in a single, simple workspace, requiring no training.
Respond to incidents from anywhere.
ITOC360 for iOS and Android lets your engineers acknowledge alerts, silence the noise, and respond to incidents in real time, wherever they are.
Smart escalations that guarantee zero missed alerts
Build cascading escalation policies across voice, SMS, push, and Slack. If one responder misses it, ITOC360 escalates to the next, until someone answers. Critical outages always reach a human; low-priority noise stays quiet.
Mid-contract? Then don’t pay us yet.
You shouldn’t have to choose between fixing this and honouring a renewal you already signed. Run ITOC360 alongside your current tool at no cost until your contract ends.
The alternative is waiting for a renewal date to make a decision you have already made.
Proactive management tools built for high-performance engineering teams.
Advanced On-Call Scheduling
Rotations, overrides and holiday schedules across time zones. Always know who's on call.
From Alert Chaos to Smart Resolution
No more alert storms, manual escalation, or 3 a.m. guesswork. ITOC360 turns your incident response into one automated, predictable flow, from the first alert to a fully traced resolution.
Reach the right responder, on the right channel, at the right time.
Multi-Channel Notifications
Reach responders on voice, SMS, push, Teams and Slack at once. For critical incidents every channel fires in parallel, so the right person answers in seconds, not minutes.
Intelligent Prioritization
Priority is calculated automatically from severity, environment and service dependencies, so your team always works on what hurts the business most.
Maintenance & Alert Silencing
Schedule maintenance windows and mute expected alerts in advance, so planned work never wakes anyone up. Real incidents still get through.
Clear Ownership & Full Traceability
Every action, escalation and acknowledgment logged automatically — a complete timestamped trail of who did what and when, for postmortems and compliance.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 50+ native integrations and growing.
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Trusted by modern engineering teams
Here is what SRE managers and directors of infrastructure say about ITOC360.
5 out of 5
"Mobile App Makes Incident Response Easy Anywhere"
"I can see the incident, acknowledge it and follow what’s happening without having to find a laptop first. It’s much better than just getting a push notification and then having to switch to another system."
5 out of 5
"Automatic Escalations That Keep Incidents Moving"
"I don’t have to rely on someone noticing a Slack message. If the primary person doesn’t acknowledge the incident, it moves through the escalation policy automatically."
5 out of 5
"Clear Incident Timelines That Make Postmortems Easy"
"Who was notified, when did they acknowledge it, who took over, and what happened afterwards — which saves us from reconstructing everything from Slack messages and tickets when we do a postmortem."
5 out of 5
"Unified On-Call, Escalations, and Incident Management"
"We had monitoring in one place, on-call somewhere else, and a lot of the incident communication happening in Slack. Having schedules, escalations and incidents in one workflow has made things much easier."
Easier from the first day
Six things teams tell us make the difference after they switch — from the first evaluation to the renewal they no longer dread.
Accessibility
Built for everyone, not just engineers. Intuitive enough for any team to start using on day one.
Setup & Onboarding
Replace weeks of complex onboarding with a fast, out-of-the-box setup that works instantly.
Flexibility
Ditch rigid structures for highly customizable alert rules and adaptable team workflows.
Pricing Transparency
Enjoy completely transparent, predictable pricing with all core features included and zero hidden fees.
Interface & Value
Get a modern, constantly evolving UI with 4x the capability at half the cost of legacy tools.
Contract Buyout
Switch risk-free without double-paying. We’ll cover the remaining cost of your current contract.
Frequently asked questions
What is on-call management software?
On-call management software schedules who is responsible for responding to incidents, notifies them when something breaks and escalates automatically if they don't respond. ITOC360 combines on-call scheduling, escalation policies and multi-channel alerting in one platform.
Can I configure custom overrides for holidays?
Yes. You can define custom shift overrides, holiday rotations, and backup schedules directly within the timezone-aware calendar settings.
What channels can ITOC360 use to notify engineers?
ITOC360 supports instant notifications through voice phone calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom Webhooks.
Ready to respond faster?
Join engineering teams that resolve incidents 10x faster with ITOC360.