ITOC360 vs 
Opsgenie
The licence was never the problem. It’s paying extra for alert grouping, AI, status pages, and unused seats. ITOC360 includes it all, shows every price, and moves you over for free.
Trusted by SREs and infrastructure leaders
What it costs your team
Everything below is an add-on on PagerDuty. On ITOC360 it is the product — one price, $18 per user, and no list of things it does not cover.
| In the price |  |  |
|---|---|---|
| Alert grouping and noise reduction | Yes | NoAdd-on |
| AI assistance during incidents | Yes | NoAdd-on |
| Published pricing | All four plans, on the site | NoAdd-ons on request |
| Status pages | Yes | NoAdd-on |
| Full API access | Every plan, including Free | NoTier-dependent |
| Non-pageable stakeholder access | Free | NoConsumes a paid seat |
Two ways to run the same incident
The alert is the easy part. What happens in the twenty minutes after it is where the difference sits.
The PagerDuty way
The page works. That’s what the licence buys. Everything else scatters: grouping duplicates is an add-on, coordination moves to chat, updates to a status tool, write-ups to docs, and everyone watching pays for a seat.
The ITOC360 way
One incident, from alert to write-up. Duplicates are correlated, the right engineer is paged, collaboration stays in your team’s channel, and the timeline powers status pages and postmortems. None of it is sold as an add-on.
Why teams leave PagerDuty
They switch for the same handful of reasons, over and over — 7 of them, and what happens to each one here.
“It's a very expensive pager.”
The core licence buys notification. Everything after the notification is either an add-on or somebody else’s tool.
With ITOC360
Grouping, AI, status pages and stakeholder access are in the licence. There is no add-on list, because there are no add-ons.
“Only engineering uses it.”
Support, sales and leadership need visibility during an outage. Giving them access means either paying for seats that never receive a page, or leaving them out.
With ITOC360
Support, sales and leadership get free, non-pageable access. A seat that never receives a page never costs anything.
“We've built workarounds we can't explain to new hires.”
Dummy users to fill schedule gaps. Shim services that exist only to route an alert to a team. Teams modelled as services. None of it is documented anywhere except in one engineer’s head.
With ITOC360
Schedules, overrides and routing are modelled as what they are, so the rota is readable by whoever is looking at it on their first week.
“Setting up a schedule takes longer than it should.”
Overrides, holiday cover, shadowing a new joiner — the things that happen every single week are the things that take the most clicking.
With ITOC360
Overrides, holiday cover and shadowing are a few clicks each — the things that happen every week are the things that are quickest.
“We pay for AI we don't use.”
It arrived as an add-on line on the invoice before it arrived as something anyone on the team actually opens.
With ITOC360
Correlation and incident assistance are on in every plan, at no extra line on the invoice, so the question is whether it helps rather than whether it is worth it.
“It only helps with the first alert.”
Coordination, comms, the customer update, the write-up afterwards — all of that happens somewhere else, in tools you’re also paying for.
With ITOC360
One incident from the first alert to the write-up: coordination, the customer update and the postmortem all draw on the same timeline.
“The renewal is the worst conversation of our year.”
Prices go up, features move behind higher tiers, and the add-on list gets longer.
With ITOC360
Every price is published, every plan is on the site, and nothing moves behind a higher tier at renewal.
Mid-contract? Then don’t pay us yet.
You shouldn’t have to choose between fixing this and honouring a renewal you already signed. Run ITOC360 alongside PagerDuty at no cost until your contract ends.
The alternative is waiting for a renewal date to make a decision you have already made.
Ask your SRE operations assistants.
Manage incidents where you chat, correlate alert storms, and page the right engineer — all from one unified platform.
ITOC360 vs PagerDuty
| Feature | | |
|---|---|---|
| Free forever plan | YesIncludes SMS, voice calls and mobile push | No(Limited notification channels) |
| Entry paid price | $12 / user / month | $21 / user / month |
| Unlimited SMS and voice | Included from $18 / user / month | Live call routing sold as an add-on |
| Alert and voice languages | Yes29+, AI speech, per responder | No(Limited) |
| AI alert grouping and noise reduction | Included in every plan | AIOps add-on, from ~$699 / month |
| Generative AI for incidents | Yes | Credit allocation, then ~$415 / month |
| Jira and ServiceNow sync | From $18 / user / month | Higher tiers |
| Mobile app (iOS and Android) | Yes | Yes |
| Uptime SLA | 99.99% written SLA on Premium | Higher tiers |
| Minimum seats | 3 (Foundation) | 5 |
PagerDuty figures are publicly available list pricing as of September 2026. A quoted price may differ.
Teams that left PagerDuty
Alert correlation actually works. It grouped 50 Redis alerts into one ticket last week.
We connected Grafana, AWS CloudWatch, GitHub and our other alert sources without building a bunch of custom middleware. That made the rollout much less disruptive for the engineering teams.
We expected the migration to be one of those projects that keeps getting pushed back. The ITOC360 team helped us work through our schedules and escalation policies, and we had the core setup running in about two weeks.
It offers a good range of features for the cost, especially compared with many of the larger incident management and on-call platforms. The combination of broad integrations, flexible alerting and predictable pricing makes it a practical choice for teams that want solid incident response without overpaying.
How migrations work
Both page in parallel until the last step. You turn PagerDuty off when you are ready, not before.
We map what you have
We audit your schedules, escalation policies, integrations and routing rules to uncover dead configuration, broken paths and coverage gaps before anything changes.
You get a plan
We define the rollout phases, pilot teams, timelines and cutover strategy upfront, so you know exactly what will move, when it will move and what to expect at every stage.
We migrate you
We rebuild your schedules, escalation policies and integrations team by team, then test each migration against live alerts. PagerDuty stays active alongside ITOC360 throughout the rollout, so there is no risky big-bang switch.
You switch PagerDuty off
Once every team is migrated and the new setup is proven in production, you make the final switch. Until then, both platforms continue paging in parallel, giving you a safe path back at every step.
Questions teams ask before they move
How hard is it to migrate from PagerDuty?
We map your schedules, escalation policies and integrations first and give you a findings report, then move you team by team against live traffic. Both tools page in parallel until the last step, so nothing is switched off before you are ready.
Do we have to wait for our PagerDuty contract to end?
No. Run ITOC360 alongside PagerDuty at no cost until your renewal date. You should not be paying two vendors to do the same job, and a contract should not be the reason a decision waits.
What is actually included at $18 per user?
Alert grouping and noise reduction, AI assistance during incidents, status pages, full API access on every plan, and free seats for people who need to watch an incident without being paged. There is no add-on list, because there are no add-ons.
Do stakeholders need a paid seat?
No. Support, sales and leadership get free, non-pageable access. On PagerDuty a stakeholder who never receives a page still consumes a paid seat.
Does ITOC360 work with the monitoring we already have?
Yes — over 50 integrations across monitoring, ticketing, chat and automation, plus email and webhook for anything not on the list. Nothing needs replacing to try it.