RELIABLE & ACTIONABLE ALERTING

The alert doesn't stop until a human answers

Push, SMS, email, and automated voice calls — escalating through your policy until someone acknowledges. Backed by a 99.99% uptime SLA.

Respond from your pocket

iOS and Android apps let responders acknowledge, escalate, or resolve without opening a laptop or connecting to anything. Acknowledge, escalate, or resolve directly from the notification — no console to open, no context to rebuild first.

The alerting layer your on-call actually trusts

ITOC360 sits between your monitoring stack and your responders, deciding who hears about what, through which channel, and what happens when nobody answers.

Noise-free alerting

Correlation and deduplication merge related events into a single incident. Event filters decide what becomes an alert at all, so a cascading failure arrives as one page instead of forty.

Notifications that wake people up

Voice calls bypass Do Not Disturb and silent mode, so the alerts that genuinely can't wait until morning don't.

Quiet during maintenance

Planned work suppresses expected alerts automatically. Scheduled changes stop generating false pages — and stop teaching your team to ignore them.

Priority that matches the hour

Severity, service, and time of day all shape the routing path. A P1 at 3 PM and a P3 at 3 AM shouldn't reach the same person the same way.

Notification channels

Configure the path per priority, per responder, and per escalation step. Chain them however your team responds best: Slack first for low severity, push then SMS for high, voice call when nothing else has worked.

Alert actions

Fire the next step the moment an alert lands: create a Jira or ServiceNow ticket, notify stakeholders, or trigger a runbook — without anyone doing it by hand.

Integrations

Connect your entire toolchain.

ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 150+ native integrations and growing.

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