Noise-free alerting
Correlation and deduplication merge related events into a single incident. Event filters decide what becomes an alert at all, so a cascading failure arrives as one page instead of forty.
RELIABLE & ACTIONABLE ALERTING
The alert doesn't stop until a human answers
Push, SMS, email, and automated voice calls — escalating through your policy until someone acknowledges. Backed by a 99.99% uptime SLA.
Trusted by SREs and infrastructure leaders
Respond from your pocket
iOS and Android apps let responders acknowledge, escalate, or resolve without opening a laptop or connecting to anything. Acknowledge, escalate, or resolve directly from the notification — no console to open, no context to rebuild first.
The alerting layer your on-call actually trusts
ITOC360 sits between your monitoring stack and your responders, deciding who hears about what, through which channel, and what happens when nobody answers.
Mid-contract? Then don’t pay us yet.
You shouldn’t have to choose between fixing this and honouring a renewal you already signed. Run ITOC360 alongside your current tool at no cost until your contract ends.
The alternative is waiting for a renewal date to make a decision you have already made.
Alerting built to fit how your team already works
Notifications that wake people up
Voice calls bypass Do Not Disturb and silent mode, so the alerts that genuinely can't wait until morning don't.
Quiet during maintenance
Planned work suppresses expected alerts automatically. Scheduled changes stop generating false pages — and stop teaching your team to ignore them.
Priority that matches the hour
Severity, service, and time of day all shape the routing path. A P1 at 3 PM and a P3 at 3 AM shouldn't reach the same person the same way.
Notification channels
Configure the path per priority, per responder, and per escalation step. Chain them however your team responds best: Slack first for low severity, push then SMS for high, voice call when nothing else has worked.
Alert actions
Fire the next step the moment an alert lands: create a Jira or ServiceNow ticket, notify stakeholders, or trigger a runbook — without anyone doing it by hand.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 50+ native integrations and growing.
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Trusted by modern engineering teams
Here is what SRE managers and directors of infrastructure say about ITOC360.
5 out of 5
"Mobile App Makes Incident Response Easy Anywhere"
"I can see the incident, acknowledge it and follow what’s happening without having to find a laptop first. It’s much better than just getting a push notification and then having to switch to another system."
5 out of 5
"Automatic Escalations That Keep Incidents Moving"
"I don’t have to rely on someone noticing a Slack message. If the primary person doesn’t acknowledge the incident, it moves through the escalation policy automatically."
5 out of 5
"Clear Incident Timelines That Make Postmortems Easy"
"Who was notified, when did they acknowledge it, who took over, and what happened afterwards — which saves us from reconstructing everything from Slack messages and tickets when we do a postmortem."
5 out of 5
"Unified On-Call, Escalations, and Incident Management"
"We had monitoring in one place, on-call somewhere else, and a lot of the incident communication happening in Slack. Having schedules, escalations and incidents in one workflow has made things much easier."
Easier from the first day
Six things teams tell us make the difference after they switch — from the first evaluation to the renewal they no longer dread.
Accessibility
Built for everyone, not just engineers. Intuitive enough for any team to start using on day one.
Setup & Onboarding
Replace weeks of complex onboarding with a fast, out-of-the-box setup that works instantly.
Flexibility
Ditch rigid structures for highly customizable alert rules and adaptable team workflows.
Pricing Transparency
Enjoy completely transparent, predictable pricing with all core features included and zero hidden fees.
Interface & Value
Get a modern, constantly evolving UI with 4x the capability at half the cost of legacy tools.
Contract Buyout
Switch risk-free without double-paying. We’ll cover the remaining cost of your current contract.
Ready to respond faster?
Join engineering teams that resolve incidents 10x faster with ITOC360.