AI that knows when
humans are needed.

ITOC360 is an AI-First Incident Orchestration Platform that takes every incident from alert to resolution, routing and escalating to the right engineer in real time.

ITOC360 Dashboard
ITOC360 Mobile App
ITOC360 Slack Integration

Everything you need to resolve incidents faster

On-Call Scheduling

Timezone-aware rotations, flexible overrides, and immediate voice/SMS alerting.

Escalation Policies

Define multi-stage routing rules. Escalate to secondary automatically if primary misses the alert.

Alert Correlation

Group duplicate alert storms into a single incident to prevent responder fatigue.

IncidentOps Central

Full central visibility of active incidents, responders, and auto-remediation triggers.

On-Call Scheduling
Escalation Policies
Alert Correlation
IncidentOps Central

Ask your SRE operations assistants.

Manage incidents where you chat, correlate alert storms, and page the right engineer — all from one unified platform.

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CHATOPS

Manage incidents where you chat.

ALERT CORRELATION

One incident. Not sixty notifications.

ON-CALL

Wake the right engineer. Every single time.

Create timezone-aware shifts and drag-and-drop calendars. Automatically page engineers via phone calls, SMS, push alerts, or Slack. Track backups, overrides, and alert escalations instantly in one unified dashboard.

Integrations

Connect your entire infrastructure

Connect monitoring, automation, cloud, ticketing, and communication platforms to streamline operations from one centralized dashboard.

See All Integrations

Trusted by modern engineering teams

Here is what SRE managers and directors of infrastructure say about ITOC360.

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★★★★★

"Finally Knew Who Was On-Call, Escalation Setup That Just Works"

"What impressed me most was how intuitive the escalation policy builder is. Alert routing actually reaches the right engineer through their preferred channel."

★★★★★

"ITOC360 Delivers End-to-End Visibility and Proactive Incident Response"

"What I like best about ITOC360 is that it provides a single centralized platform, offering full end-to-end visibility across IT systems, along with automated issue escalation for faster incident response."

★★★★★

"Crystal-Clear Escalation Policy Builder with Fast Onboarding"

"The escalation policy builder is one of the clearest I've used in this category. Onboarding the team took less than a week, and support has been consistently responsive."

★★★★★

"Reduced Alert Fatigue by 75%"

"Before ITOC360, our team was constantly woken up by non-critical notifications. Now, the de-duplication and correlation group them perfectly."

★★★★★

"Seamless Slack & Teams Integration"

"We resolve most incidents directly from Slack now. The interactive buttons make acknowledging and escalations extremely fast."

★★★★★

"Guaranteed Uptime & Peace of Mind"

"Our failover pipelines are now completely automated. The orchestration queues are fast, reliable, and failproof."

Frequently asked questions

ITOC360 aggregates alerts based on labels, resources, and timestamps using machine learning models to prevent duplicate notifications and group alert storms into a single actionable incident.

Yes. You can define custom shift overrides, holiday rotations, and backup schedules directly within the timezone-aware calendar settings.

ITOC360 supports instant notifications through voice phone calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom Webhooks.

Most teams are fully onboarded within a single day. Connect your monitoring tools, define escalation policies, and start receiving intelligent alerts in minutes — not weeks.

Yes. ITOC360 offers native integrations with 50+ monitoring, ticketing, and communication platforms including Datadog, PagerDuty, Jira, Slack, Microsoft Teams, and more.

Ready to respond faster?

Join engineering teams that resolve incidents 10x faster with ITOC360.

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