Prometheus is the de facto standards for cloud-native monitoring, powering observability for 77% of CNCF organizations. While Prometheus detects metric breaches and Alertmanager routes notifications, those alerts often land in passive Slack channels or email aliases. An Alertmanager notification at 2 AM is only as effective as the person awake to see it.
ITOC360 connects to Prometheus Alertmanager as a native Webhook receiver. When an alert fires, ITOC360 identifies the engineeer on-call and reaches them via Voice Call, SMS, or Email. No acknowledgment? The escalation chain starts automatically. Setup takes under 5 minutes with zero changes to your existing PromQL rules or routing logic.
80% of outages are avoidable. Prometheus identifies the metric breach; ITOC360 ensures a human response matches that precision.
Prometheus alerts reach your on-call team via Voice Call, SMS, or Email instantly. No more unanswered pod restart loops at 2 AM.
Connect ITOC360 as a native receiver in alertmanager.yml. Zero changes needed to your existing PromQL rules or Kubernetes manifests.
Keep your existing routing rules, grouping logic, and silence levels untouched. ITOC360 runs as a parallel escalation receiver.
ITOC360 generates a complete timeline: exactly when Prometheus fired, who was paged, and acknowledgment time.
Prometheus provides world-class metrics for cloud-native stacks. But an Alertmanager notification that only sends an email or Slack message at 2 AM is still passive. If the DevOps engineer is asleep, the service degradation or Pod failure stays unaddressed, despite the monitoring working perfectly.
ITOC360 turns Prometheus detection into active infrastructure defense. We wake up the on-call engineer the second Alertmanager fires, ensuring that your observability investment protects your uptime 24/7.
Prometheus identifies the infrastructure breach, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
Common questions about integrating Prometheus with ITOC360.
As a native Webhook receiver in Alertmanager. Simply add ITOC360's URL to your alertmanager.yml configuration under the "receivers" section.
No. Manage all your rotations, schedules, and holidays in ITOC360. Alertmanager just sends the trigger, and ITOC360 handles the rest.
Yes. Use Alertmanager routing labels (e.g., severity: critical) to send only the most important alerts to the ITOC360 receiver.
Yes. If an alert is silenced in Alertmanager, it won't be sent to the ITOC360 webhook, preventing unnecessary on-call pages.
ITOC360 provides a complete timeline: when Prometheus fired, when the first call went out, and who eventually acknowledged the alert.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.
