About ITOC360
We've been woken up in the middle of the night. For nothing.
Not once. Many times. And so has nearly everyone working in IT operations.
Years of field work, then a product
ITOC360 didn’t start as a software company. It started as an IT operations firm, deploying infrastructure, running managed services, and staffing on-call rotations for organizations across the United States, Europe and the Middle East.
In 2019 we registered the ITOC brand and launched human-assisted on-call services. If the tooling didn’t exist to do it right, we’d do it manually until it did. That service operation became our longest R&D cycle: years of real incidents, real escalations and real post-mortems across dozens of client environments.
We became one of the early leaders in managed NOC automation globally — not because we read about the problem, but because we operated inside it. So we built it.
Our mission
The right engineer.For the right incident.At the right time.With everything they need to end it.
What we built
ITOC360 is an incident orchestration platform that takes over the moment after an alert fires. Every design decision in the platform comes from the same place: we have seen what happens when this goes wrong, at scale, in production. We built the version that does not.
Correlate
Alerts are grouped into meaningful incidents rather than arriving one notification at a time.
Route
Each incident reaches the engineer who can actually end it.
Escalate
Escalation happens when escalation is actually warranted, and not before.
Account
Accountability is maintained through the full resolution cycle.
- Running on-call, before we sold it
- 2019
- Alerts processed
- 12M
- Median drop in alert volume
- 68%
- Platform uptime
- 99.95%
Where your data lives is a decision, not a default
For teams with European data residency requirements, that is a choice you get to make.
- IncorporatedUnited States
- EngineeredEurope
- Operated for clientsUS, UK and the Gulf
Ready to respond faster?
Join engineering teams that resolve incidents 10x faster with ITOC360.