Route by Service, Team, or Severity
Alerts go to specific channels that own them, so channels stay worth reading. Alert templates control what appears in the message, so responders see actionable summaries, not raw JSON payloads.
CHATOPS
Alerts in the channel your team already watches
ITOC360 delivers alerts to Slack, Microsoft Teams, WhatsApp, and Telegram alongside SMS, voice, push, and email — so notifications reach people where they're already looking.
Chat as one step in an escalation chain.
Use chat as a low-friction first step: post to Slack or Teams first. If no one acknowledges within 5 minutes, automatically cascade to mobile push, SMS, and finally automated voice calls until someone takes ownership.
The timeline builds itself
Every message, acknowledgement, escalation hop, and action taken in the channel is captured with a timestamp. When the incident closes, the record of what happened and when is already assembled — so the post-incident review starts from facts rather than scrollback.
Coordinate and resolve without leaving chat
Trigger incident runbooks, acknowledge pages, update stakeholders, and record postmortem timelines directly from Slack and Teams threads.
Act without leaving the thread
Acknowledge, escalate, reassign, or resolve directly from the message. Alert actions run from chat too — create the Jira or ServiceNow ticket, notify stakeholders, trigger a runbook — so the response happens in the same window as the conversation about it.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 150+ native integrations and growing.
View All IntegrationsFrequently asked questions
How do Slack and Microsoft Teams bot permissions work?
ITOC360 integrates via official Slack and Teams apps using granular OAuth scopes. The bot only listens in designated incident response channels and does not read private messages.
Can we trigger automated runbooks directly from Slack?
Yes. You can attach automated webhook triggers, AWS Lambda functions, or Jenkins/GitHub Actions runbooks to interactive action buttons in the alert message.
How does ITOC360 export chat discussions into postmortems?
When an incident is resolved, ITOC360 automatically collates all bot commands, reactions, status updates, and user notes posted in the thread into an exportable incident timeline document.