Route by Service, Team, or Severity
Alerts go to specific channels that own them, so channels stay worth reading. Alert templates control what appears in the message, so responders see actionable summaries, not raw JSON payloads.
CHATOPS
Alerts in the channel your team already watches
ITOC360 delivers alerts to Slack, Microsoft Teams, WhatsApp, and Telegram alongside SMS, voice, push, and email — so notifications reach people where they're already looking.
Trusted by SREs and infrastructure leaders
Chat as one step in an escalation chain.
Use chat as a low-friction first step: post to Slack or Teams first. If no one acknowledges within 5 minutes, automatically cascade to mobile push, SMS, and finally automated voice calls until someone takes ownership.
The timeline builds itself
Every message, acknowledgement, escalation hop, and action taken in the channel is captured with a timestamp. When the incident closes, the record of what happened and when is already assembled — so the post-incident review starts from facts rather than scrollback.
Mid-contract? Then don’t pay us yet.
You shouldn’t have to choose between fixing this and honouring a renewal you already signed. Run ITOC360 alongside your current tool at no cost until your contract ends.
The alternative is waiting for a renewal date to make a decision you have already made.
Coordinate and resolve without leaving chat
Trigger incident runbooks, acknowledge pages, update stakeholders, and record postmortem timelines directly from Slack and Teams threads.
Act without leaving the thread
Acknowledge, escalate, reassign, or resolve directly from the message. Alert actions run from chat too — create the Jira or ServiceNow ticket, notify stakeholders, trigger a runbook — so the response happens in the same window as the conversation about it.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 50+ native integrations and growing.
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Trusted by modern engineering teams
Here is what SRE managers and directors of infrastructure say about ITOC360.
5 out of 5
"Mobile App Makes Incident Response Easy Anywhere"
"I can see the incident, acknowledge it and follow what’s happening without having to find a laptop first. It’s much better than just getting a push notification and then having to switch to another system."
5 out of 5
"Automatic Escalations That Keep Incidents Moving"
"I don’t have to rely on someone noticing a Slack message. If the primary person doesn’t acknowledge the incident, it moves through the escalation policy automatically."
5 out of 5
"Clear Incident Timelines That Make Postmortems Easy"
"Who was notified, when did they acknowledge it, who took over, and what happened afterwards — which saves us from reconstructing everything from Slack messages and tickets when we do a postmortem."
5 out of 5
"Unified On-Call, Escalations, and Incident Management"
"We had monitoring in one place, on-call somewhere else, and a lot of the incident communication happening in Slack. Having schedules, escalations and incidents in one workflow has made things much easier."
Easier from the first day
Six things teams tell us make the difference after they switch — from the first evaluation to the renewal they no longer dread.
Accessibility
Built for everyone, not just engineers. Intuitive enough for any team to start using on day one.
Setup & Onboarding
Replace weeks of complex onboarding with a fast, out-of-the-box setup that works instantly.
Flexibility
Ditch rigid structures for highly customizable alert rules and adaptable team workflows.
Pricing Transparency
Enjoy completely transparent, predictable pricing with all core features included and zero hidden fees.
Interface & Value
Get a modern, constantly evolving UI with 4x the capability at half the cost of legacy tools.
Contract Buyout
Switch risk-free without double-paying. We’ll cover the remaining cost of your current contract.
Frequently asked questions
How do Slack and Microsoft Teams bot permissions work?
ITOC360 integrates via official Slack and Teams apps using granular OAuth scopes. The bot only listens in designated incident response channels and does not read private messages.
Can we trigger automated runbooks directly from Slack?
Yes. You can attach automated webhook triggers, AWS Lambda functions, or Jenkins/GitHub Actions runbooks to interactive action buttons in the alert message.
How does ITOC360 export chat discussions into postmortems?
When an incident is resolved, ITOC360 automatically collates all bot commands, reactions, status updates, and user notes posted in the thread into an exportable incident timeline document.
Ready to respond faster?
Join engineering teams that resolve incidents 10x faster with ITOC360.