Dynatrace Integration with ITOC360
Dynatrace provides enterprise-grade observability powered by Davis AI®, which automatically detects anomalies and identifies the root cause across your entire stack. While Davis AI® does the heavy lifting of correlation and triage, the resulting "Problem" notification still relies on passive delivery. A pre-correlated problem sitting in a Slack channel at midnight doesn't lower MTTR unless an engineer is awake to act on it.
ITOC360 connects to Dynatrace via its native Webhook integration. When Davis AI® opens a Problem, ITOC360 identifies the on-call expert and reaches them via Voice Call, SMS, or Email. No response? The escalation process continues automatically through your defined chain. Your existing alerting profiles, Davis AI® configurations, and dashboards stay exactly as they are.
How ITOC360 Connects to Dynatrace
Davis AI® identifies the problem and its root cause. ITOC360 ensures a human response matches that AI-driven precision.
Notification via preferred channel
Dynatrace "Problems" reach your on-call team via Voice Call, SMS, or Email instantly. No more unanswered Davis AI® findings at midnight.
Davis AI® Smart Escalation
If a pre-correlated problem isn't acknowledged by the primary responder, ITOC360 automatically moves through your expert escalation chain.
Zero Dynatrace config changes
Keep your existing alerting profiles and Davis AI® settings untouched. Simply add ITOC360 as a native Webhook problem notification.
AI-Driven Incident Timeline
ITOC360 generates a complete timeline: exactly when Davis AI® opened the problem, who was paged, and acknowledgment time.
Why Dynatrace Problems Go Unanswered After Hours
Dynatrace provides world-class AI-driven observability. But a problem notification that only lands in a Slack channel at midnight is still passive. If the DevOps engineer is asleep, the service degradation or root cause identified by Davis AI® stays unaddressed, despite the monitoring working perfectly.
ITOC360 turns Dynatrace's detection into active enterprise defense. We wake up the on-call engineer the second a problem is opened, ensuring that your AI-observability investment protects your user experience 24/7.
AI-Observability Meeting Active Escalation
Dynatrace identifies the service root cause, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
How Do Teams Typically Set This Up?
Common questions about integrating Dynatrace with ITOC360.
Through Dynatrace's Webhook integration. Add ITOC360's webhook URL as a new problem notification integration and assign it to your alerting profiles.
No. Manage all your rotations, schedules, and holidays in ITOC360. Dynatrace just sends the problem data, and ITOC360 handles the rest.
Yes. Use Dynatrace Alerting Profiles to filter which problem categories (Availability, Error, Performance) trigger the ITOC360 notification.
Yes. ITOC360 receives the full problem payload including Davis AI®'s identified root cause, affected entities, and business impact context.
ITOC360 provides a complete timeline: when Davis AI® opened the problem, when the first call went out, and who eventually acknowledged the alert.
