Grafana is the world's most popular observability frontend, turning complex metrics from Prometheus, Loki, and Elasticsearch into actionable dashboards. While Grafana excels at visualization and threshold-based alerting, a notification that only lands in a Slack channel at 3 AM is still passive. A critical dashboard alert only matters if the person responsible is awake and responding.
ITOC360 connects to Grafana via its native Webhook Contact Point. When an alert condition is met, ITOC360 identifies the primary responder from your schedule and reaches them via Voice Call, SMS, or Email. No acknowledgment? The escalation process starts instantly. Your dashboards, panels, and existing contact points stay exactly as they are.
80% of outages are avoidable. Grafana identifies the threshold breach; ITOC360 ensures a human response matches that visibility.
Grafana alerts reach your on-call team via Voice Call, SMS, or Email instantly. No more unanswered dashboard spikes at 3 AM.
If a dashboard alert isn't acknowledged by the primary responder, ITOC360 automatically moves through your expert escalation chain.
Keep your existing dashboards, panels, and alert logic untouched. Simply add ITOC360 as a native Webhook Contact Point.
ITOC360 generates a complete timeline: exactly when Grafana fired, who was paged, and acknowledgment time.
Grafana is hard to beat when it comes to making data make sense. Teams build their dashboards carefully, tune their panels, and take real pride in their visibility. But an alert that only sends an email or Slack message at night is still passive. If the engineer is asleep or their notifications are off, the outage grows unaddressed.
ITOC360 turns Grafana's visibility into active infrastructure defense. We wake up the on-call engineer the second an alert crossses a threshold, ensuring that your dashboard investment leads to 24/7 proactive response.
Grafana identifies the metric breach, but passive delivery cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
Common questions about integrating Grafana with ITOC360.
Through Grafana's Webhook Contact Point. Add ITOC360's webhook URL as a new contact point and assign it to your alert rules or notification policies.
No. Manage all your rotations, schedules, and holidays in ITOC360. Grafana just sends the alert trigger, and ITOC360 handles the rest.
Yes. Create multiple ITOC360 services and use Grafana Notification Policies to route alerts (by label, folder, or severity) to the correct webhook.
Yes. ITOC360 runs as an additional contact point. Your existing Slack, Email, or Other notifications continue working exactly as before.
ITOC360 provides a complete timeline: when Grafana fired, when the first call went out, and who eventually acknowledged the alert.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.
