Acknowledge in one tap
Acknowledge alerts via push, SMS, email, or voice without VPN or console logins.
IT Operations
IT Operations
ITOC360 gives IT operations teams reliable alerting, structured escalation, and audit-ready documentation across every business-critical system they support.
Built for teams who answer for uptime
IT operations sits between the systems and the business. When a service degrades, you need the alert routed, escalation automated, and tickets opened immediately.
Retire the spreadsheet
Manage rotations, follow-the-sun cover, and last-minute overrides in one shared calendar.
Complex escalation paths
Multi-level fallback chains with team and time-based rules that hand off automatically.
Service desk source of truth
Bidirectional sync with Jira & ServiceNow keeps tickets and monitoring alerts aligned.
Auditor-ready logs
Every alert, acknowledgment, and escalation hop is logged with a secure timestamp.
Quiet during planned work
Suppress scheduled maintenance window alerts so engineers don't get false pages.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 150+ native integrations and growing.
View All IntegrationsFrequently asked questions
How does ITOC360 secure customer service data?
ITOC360 is built with security first. We support SAML SSO, Role-Based Access Controls (RBAC), and capture secure tamper-proof audit trails for compliance with SOC2, ISO27001, and HIPAA-regulated workloads.
Can we sync alarms back to Jira and ServiceNow?
Yes. Our bidirectional integrations synchronize state, notes, and priority levels. Resolving an incident in ITOC360 closes the service ticket in Jira/ServiceNow instantly, and vice versa.
Does ITOC360 support holiday and last-minute calendar overrides?
Yes. Operations leads can schedule recurring holiday templates or instantly execute one-click temporary shift overrides right from their mobile browser or chat interface.