The escalation that never stops short
Pushes alerts via SMS, push, email, then automated voice calls in 29+ languages until a human acknowledges.
Managed Service Providers
Every client covered. Every
SLA met. One platform.
ITOC360 lets managed service providers run incident response across every client environment — with isolated routing, unified on-call coverage, and the response records that prove SLA compliance.
Built for teams whose uptime is someone else's contract
When you're responsible for other people's infrastructure, a missed alert isn't an internal problem — it's a breached SLA and an uncomfortable call. ITOC360 makes sure the escalation runs whether or not anyone is watching.
Separate rules for separate clients
Each client gets dedicated alert sources, routing rules, severity mapping, and completely isolated access controls.
One rotation, many contracts
Schedule your engineers once to cover all clients or split coverage by tier and follow-the-sun handoffs seamlessly.
When the client calls, not the tool
Route inbound emergency client phone calls straight into on-call rotations instead of voicemail boxes nobody checks.
Proof, not promises
Every alert, acknowledgment, and resolution hop is timestamped to generate instant, auditable SLA compliance reports.
Backed by a 99.99% uptime SLA
The alerting layer stays up even when client systems don't, with complete role-based isolation and full SSO.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 150+ native integrations and growing.
View All IntegrationsFrequently asked questions
Can we separate data and configs between different clients?
Yes. ITOC360 supports multi-tenant segregation. Each client account has its own alert sources, severity mapping, escalation chains, and role-based permissions so team members only see client data they are authorized to manage.
How does inbound client phone call routing work?
You can assign dedicated client hotline numbers in ITOC360. When an after-hours emergency call arrives, ITOC360 instantly rings the active on-call engineer for that client's rotation instead of dumping calls into a generic mailbox.
How can we prove SLA compliance during client reviews?
Every alert notification, acknowledgement timestamp, and escalation hop is logged immutably. You can export complete SLA breach/achievement reports with one click for monthly and quarterly client reviews.