AI that knows when
humans are needed.

ITOC360 is an AI-First Incident Management Platform that takes every incident from alert to resolution, routing and escalating to the right engineer in real time.

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ITOC360 incident dashboard showing an open incident, its timeline and the responders on call

The ITOC360 mobile app alerting an on-call engineer, with acknowledge and escalate actions

An ITOC360 incident being triaged from inside a Slack channel

Everything you need to resolve incidents faster

An on-call schedule with a weekly rotation, overrides and each responder’s local time

An escalation policy showing staged routing from the primary responder to a secondary

Duplicate alerts grouped into one correlated incident instead of separate notifications

A central view of active incidents, who is responding and which auto-remediation ran

Ask your SRE operations assistants.

Manage incidents where you chat, correlate alert storms, and page the right engineer — all from one unified platform.

CHATOPS

Manage incidents where you chat.

ALERT CORRELATION

One incident. Not sixty notifications.

ON-CALL

Wake the right engineer. Every single time.

Create timezone-aware shifts and drag-and-drop calendars. Automatically page engineers via phone calls, SMS, push alerts, or Slack. Track backups, overrides, and alert escalations instantly in one unified dashboard.

Integrations

Connect your entire infrastructure

Connect monitoring, automation, cloud, ticketing, and communication platforms to streamline operations from one centralized dashboard.

See All Integrations

Trusted by modern engineering teams

Here is what SRE managers and directors of infrastructure say about ITOC360.

"Finally Knew Who Was On-Call, Escalation Setup That Just Works"
"What impressed me most was how intuitive the escalation policy builder is. Alert routing actually reaches the right engineer through their preferred channel."
Faruk .Verified G2 Reviewer
"ITOC360 Delivers End-to-End Visibility and Proactive Incident Response"
"What I like best about ITOC360 is that it provides a single centralized platform, offering full end-to-end visibility across IT systems, along with automated issue escalation for faster incident response."
Olcay N.Operations Manager
"Crystal-Clear Escalation Policy Builder with Fast Onboarding"
"The escalation policy builder is one of the clearest I’ve used in this category. Onboarding the team took less than a week, and support has been consistently responsive."
Gökhan K.Senior Information Technology Specialist
"Reduced Alert Fatigue by 75%"
"Before ITOC360, our team was constantly woken up by non-critical notifications. Now, the de-duplication and correlation group them perfectly."
James K.DevOps Architect
"Seamless Slack & Teams Integration"
"We resolve most incidents directly from Slack now. The interactive buttons make acknowledging and escalations extremely fast."
Sarah T.Lead Site Reliability Engineer
"Guaranteed Uptime & Peace of Mind"
"Our failover pipelines are now completely automated. The orchestration queues are fast, reliable, and failproof."
Alex R.VP of Infrastructure

Frequently asked questions

How does alert correlation work in ITOC360?

ITOC360 aggregates alerts based on labels, resources, and timestamps using machine learning models to prevent duplicate notifications and group alert storms into a single actionable incident.

Can I configure custom overrides for holidays?

Yes. You can define custom shift overrides, holiday rotations, and backup schedules directly within the timezone-aware calendar settings.

What channels can ITOC360 use to notify engineers?

ITOC360 supports instant notifications through voice phone calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom Webhooks.

How long does it take to set up ITOC360?

Most teams are fully onboarded within a single day. Connect your monitoring tools, define escalation policies, and start receiving intelligent alerts in minutes — not weeks.

Does ITOC360 integrate with my existing tools?

Yes. ITOC360 offers native integrations with 50+ monitoring, ticketing, and communication platforms including Datadog, PagerDuty, Jira, Slack, Microsoft Teams, and more.