Datadog Integration
Datadog is a comprehensive observability solution that brings application performance monitoring,
infrastructure monitoring, log management, and security analytics together in a single cloud-based
platform. Its extensive integration library and powerful dashboard structure make it a widely
adopted choice for both small teams and large enterprise organizations.
Datadog does have its own on-call product, but that solution only works within
the Datadog ecosystem.
With the ITOC360 integration, Datadog alerts are brought into an incident response process that is
independent of any single monitoring tool. Alerts triggered by Datadog are
passed to ITOC360, the responsible person on the on-call schedule is reached directly by
phone or SMS, and if there is no response, escalation starts automatically. For organizations running Datadog alongside other monitoring tools, ITOC360
brings all alert sources together under a single response infrastructure.
You Cannot Manage What You Cannot See in One Place.
Most large organizations
do not run a single monitoring tool. One team uses Zabbix, another relies on PRTG. The network team lives in
SolarWinds, the application team trusts New Relic. CloudWatch covers the AWS side, Grafana dashboards sit on
a separate screen.
Datadog tries to pull its own ecosystem together in one place. But the real challenge
starts when you have five different systems reporting issues simultaneously.
Every tool does its job. And every tool produces its own alerts. When you
arrive in the morning, there are alerts across five different screens. Which one is critical? Who is
responsible? The answers are often buried in five separate places.
Everyone Is Looking at Their Own Screen. Nobody Is Seeing the Full Picture.
A network alert fires in SolarWinds. An application alert surfaces in New
Relic at the same time. Datadog produces a separate warning on its side. All three are different
reflections of the same underlying problem, but they sit in different systems.
Nobody sees what the other is looking at. Everyone focuses on their own
screen and resolves their own alert. The big picture belongs to no one. The
on-call engineer does not even know which system to open first because it is not clear
which layer the problem is coming from.
ITOC360 Brings Every Alert Into One Place
ITOC360 brings alerts from SolarWinds, Zabbix, PRTG,
ManageEngine OpManager, Grafana, Prometheus, New Relic, AppDynamics, Datadog, Amazon
CloudWatch, and more into a single screen.
It does not matter which tool the alert comes from. Everything is visible in
the same place, managed by the same team, handled through the same process. Alerts are
prioritized by severity, the right person is reached, and escalation kicks in
automatically if silence continues.
More Tools Means More Complexity. ITOC360 Simplifies That Complexity.
As organizations grow, so does the number of tools. Every team picks the best
tool for their needs. But each of those tools means a separate alert channel and a separate team.
ITOC360 brings those pieces together. No matter which tool produces the alert,
the process is always the same. The right person is notified, the incident is handled,
and everything is recorded.
However many monitoring tools you run, your incident management runs from one
place.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.