New Relic is the pioneer of full-stack observability, providing deep visibility into application performance, infrastructure health, and end-user experience. While New Relic identifies complex anomalies and performance bottlenecks in real-time, its alert delivery often stops at passive notification channels. A critical latency spike in your primary checkout service at 3 AM only matters if it triggers a guaranteed human response from the right SRE.
ITOC360 connects to New Relic via its native Webhook Notification Channel. When an alert policy is triggered, ITOC360 identifies the primary responder from your on-call schedule and reaches them via Voice Call, SMS, or Email. No acknowledgment? The escalation process starts instantly. Your existing policies, conditions, and dashboards stay exactly as they are.
80% of outages are avoidable. New Relic identifies the APM breach; ITOC360 ensures a human response matches that precision.
New Relic alerts reach your on-call team via Voice Call, SMS, or Email instantly. No more unanswered transaction latency at 3 AM.
Automatically move through your escalation chain until an expert acknowledges, ensuring APM anomalies lead to active resolution.
Keep your existing alert policies, NRQL queries, and dashboards untouched. Connect via native Webhook Notification Channels.
ITOC360 generates a complete timeline: exactly when New Relic fired, who was paged, and acknowledgment time—vital for SLA tracking.
New Relic provides unmatched visibility into the application stack, from transaction traces to distributed logs. But an alert policy that only sends an email or Slack message at night is still passive. If the SRE is asleep or their notifications are silent, the application degradation grows unaddressed, despite New Relic identifying it correctly.
ITOC360 turns New Relic's observability into active full-stack defense. We wake up the on-call responder the second a performance threshold is crossed, ensuring that your APM investment protects your user experience 24/7.
New Relic identifies the application breach, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
Common questions about integrating New Relic with ITOC360.
Through New Relic's native Webhook Notification Channels. Add ITOC360's Webhook URL as a "Destination" in New Relic and link it to your alert workflows.
No. Your existing NRQL alert conditions and policies remain exactly as they are. ITOC360 runs as an additional notification layer.
Yes. Create multiple ITOC360 services and link them to different New Relic notification workflows based on the alert category or priority.
No. ITOC360 runs as an additional destination in your New Relic workflows. Your Slack, Microsoft Teams, and Email alerts continue working untouched.
ITOC360 provides a complete timeline: when New Relic detected the issue, when the first call went out, and who eventually acknowledged the alert.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.
