EDUCATION Sector Use Cases
Overview of the Ecosystem
- Online / Hybrid Education
- Live Lesson Platforms
- Digital Exams
- Global Student Access
- LMS + Video + Mobile App Ecosystem
The Impact of Technical Failures
- Lesson Cancellation: Leads to student dissatisfaction.
- Exam Disruption: Triggers an academic crisis.
- System Slowness: Results in social media pressure.
- Recurring Issues: Causes permanent damage to institutional reputation.
Operational Scenarios
Scenario 1: Live Lesson Connectivity
Systems are operational, the lesson has started, and the teacher is live, but:
- Students are unable to connect.
- Video is delivered with a delay.
- Audio drops are occurring.
Solution: Through end-user simulation, controls for lesson entry, starting the session, and video/audio flow can be maintained.
Scenario 2: High-Stakes Digital Exams
Thousands of students are taking an exam at the same time. The exam system opens, but:
- Questions load slowly.
- Answers cannot be saved.
- The system experiences freezing.
Solution: By monitoring database load in real-time, potential abnormal delays can be detected in advance.
Scenario 3: Peak Registration Periods
During the registration period involving thousands of students:
- System slowness occurs.
- Connections are dropped.
- Payments cannot be processed.
Solution: By simulating registration steps like an end-user, early alerts can be generated if slowdowns occur.
Scenario 4: Campus Infrastructure Issues
Wi-Fi has dropped in a specific building, preventing smart boards from connecting and disabling remote education classrooms. However, the IT department lacks information on which building or floor has the disconnection or if the problem is momentary or chronic. Proposed Solutions:
- Campus topology can be gathered on a single map.
- All historical problem logs can be analyzed and graded.
- Critical and chronic areas can be specifically marked.