HOTEL INDUSTRY Use Cases
Scenario 1: Reservation Flow and Performance
The website is online, allowing access to all hotels and details, but delays begin when the user clicks \"complete reservation\".
- End-user simulations are applied at specific intervals.
- Rooms are selected, and reservation and payment steps are completed during the simulation.
- An alarm is generated if delays occur or if the process becomes blocked.
Scenario 2: Front Desk and PMS Efficiency
- The hotel reception is crowded with guests, and queues are forming due to system delays.
- Check-ins cannot be performed because the PMS (Property Management System) has slowed down.
- PMS & POS performance is monitored in real-time.
- Immediate alarms are produced in the event of database (DB) latency or service slowness.
Scenario 3: Smart Room and IoT Management
- Issues may arise with a room\'s air conditioning, TV, electronic door lock, or internet connectivity.
- In-room IoT systems can be monitored in real-time.
- Problems can be detected and addressed proactively before the guest even notices.
Scenario 4: Guest Wi-Fi Optimization
- Problems regarding guest Wi-Fi performance.
- Guest Wi-Fi performance can be tracked, and anomaly detection can be performed during peak hours.