Dynatrace Integration
Dynatrace maps your environment automatically, learns your baselines, and uses AI to surface problems
while filtering out noise. For organizations running complex, multi-layered environments, it brings
metrics, traces, logs, and topology data into a single platform.
ITOC360 connects to Dynatrace through its problem notification webhook and extends
alert delivery into structured on-call management.
Davis Found the Problem. Now It Needs a Human.
Dynatrace's Davis AI is doing its job. It has correlated the events, surfaced the root cause, and raised a
problem that deserves attention. The notification has gone out.
What follows is a people question: Who is on call right now? How do you reach that
person reliably, at whatever hour the problem surfaces? And what happens if the first contact
does not get a response in the next few minutes? That is where on-call management begins.
Dynatrace and ITOC360, Side by Side
ITOC360 integrates with Dynatrace through its problem notification settings. Configure ITOC360 as a webhook target and point the relevant notification profiles toward it. The setup is straightforward and requires no changes to how Dynatrace monitors your environment.
AI Detection Meets Human Action
When a problem notification reaches ITOC360, the on-call schedule is checked
and the responsible engineer receives a phone call. No acknowledgment within
the defined window? The escalation chain activates automatically. Managers are looped in
if the problem remains open past the threshold.
Dynatrace closes the problem, and ITOC360 reflects that back. Maintenance windows suppress alert
noise during planned work. Every notification and acknowledgment is logged for a full audit record.
Complete the Loop
Organizations running Dynatrace have invested in environment mapping and
AI-assisted problem detection. ITOC360 makes sure that investment translates
into action. When a problem surfaces, the right person is reached. The incident gets an owner.
The loop closes.
Dynatrace finds the problem. ITOC360 makes sure the right person picks up.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails
Alert storms and manual processes cause burned-out engineers. ITOC360 ensures you only wake up for what matters.
➜We Orchestrate the Flow
Automated, structured, and predictable with full traceability for every incident.
➜Built for Modern Teams
Ideal for DevOps and SRE teams where uptime matters. Reduce MTTR instantly.
➜