AppDynamics Integration
AppDynamics is a comprehensive APM platform offering enterprise-grade depth in application
performance
monitoring. It automatically maps application topology, traces transactions end to end, and
pinpoints
exactly where performance issues originate. Its ability to connect business outcomes with technical
performance makes it stand out in large and complex enterprise environments.
With the ITOC360 integration, alerts triggered by AppDynamics no longer stop
at a notification. ITOC360 steps in and reaches the responsible person on the on-call
schedule directly by phone or SMS. The deep application-layer visibility
AppDynamics provides, combined with the incident response infrastructure of ITOC360, means
critical performance issues no longer go unanswered.
The Security Alert Fired. The Incident Was Created. The Security Team Found Out in the Morning.
Organizations that
deploy AppDynamics take application performance seriously. Transaction maps are monitored, diagnostics are
checked,
health rules are prepared. Metrics are carefully tuned—this is a serious monitoring investment.
And that investment worked that night. AppDynamics detected a deviation. Transaction latency spiked,
a health rule violated, an incident was created automatically.
The team saw the incident when they came in the next morning. The
damage was already done.
Sentinel Caught the Threat. But It Did Not Wake Anyone Up That Night.
Sentinel's alerting infrastructure is comprehensive. Analytic rules can be
precisely written, incidents can be automatically created, playbooks can be triggered. Email
notifications, Logic App integrations, Teams messages can all be sent.
But all of those channels share the same weakness. The notification goes out
and the job is done.
That night a message dropped into a Teams channel. The security team was outside working hours and
nobody was monitoring that channel. An email had gone out but the on-call
schedule had not been updated and it reached someone who was on leave. The playbook had
run and a ticket had been opened. But nobody was there to look at that ticket. Sentinel had seen the threat clearly. The incident details were there, the
evidence had been collected. There was just nobody awake to act on it that night.
When ITOC360 Steps In
When you integrate ITOC360 with Microsoft Sentinel,
security incidents no longer sit quietly waiting in an incident queue.
Sentinel triggers the incident. ITOC360 steps in and places a phone call to whoever is on the
security on-call schedule at that exact moment. No answer? An SMS goes out. Still nothing? The escalation chain kicks in automatically and the next person gets
contacted. The process does not stop until someone acknowledges the incident.
It connects through Sentinel's Logic App or webhook structure. Your analytic
rules, playbooks, and incident management setup stay exactly as they are. Only the last step of
the alert changes.
Your Security Investment Should Not End With an Incident Waiting Until Morning.
Deploying Sentinel is a strategic decision. Log sources are connected one by
one, correlation rules are written to match the organization's threat model, playbooks are aligned
with security processes. This is serious work at both a technical and organizational level.
That work exists for one reason: to detect threats early and respond fast. ITOC360 makes sure that fast response actually happens.
Sentinel detects the threat. ITOC360 makes sure the right person finds out
about it in time.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.