Azure Service Health monitors the status of Azure services and regions, publishing incidents, planned maintenance windows, health advisories, and security advisories that affect your subscriptions. The default notification method is email, which provides no guarantee of timely awareness during active service incidents.
ITOC360 connects to Azure Service Health via Action Groups. When a service health event fires, ITOC360 identifies the on-call engineer and reaches them directly so your team can prepare contingency responses before users are impacted.
80% of outages are avoidable. Azure Service Health identifies the issue; ITOC360 ensures a human response matches that detection speed.
Voice call, SMS, or email the moment Azure Service Health fires an event affecting your subscription.
Connects via standard Azure Monitor Action Groups. No changes to existing Azure alert configuration.
Service incidents and required actions trigger HIGH priority. Security advisories trigger CRITICAL. Maintenance and informational events trigger LOW.
When Azure resolves a service health event, ITOC360 automatically closes the corresponding alert.
Azure service incidents and unplanned maintenance windows do not follow business hours. When the notification chain ends at email delivery, a region outage affecting your production environment may go unnoticed for hours. Engineering teams lose critical response time that could have been used to activate failover, notify customers, or scale around the affected region.
ITOC360 closes the gap between Azure publishing the event and your team taking action. When Service Health fires the alert, ITOC360 routes it to your on-call schedule immediately. If the first responder does not acknowledge, escalation continues automatically.
Azure Service Health identifies the issue, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
Common questions about integrating Azure Service Health with ITOC360.
Navigate to Azure Service Health and create a service health alert. In the Actions tab, create an Action Group with a Webhook action pointing to your ITOC360 URL. Enable the Common Alert Schema, which is required for correct payload parsing.
Service issues, planned maintenance, health advisories, and security advisories are all supported. You select which event types trigger the alert rule when configuring Service Health in Azure.
Yes. When Azure sends a resolved webhook, ITOC360 automatically closes the alert. No manual resolution is required.
Yes. Azure Service Health alert rules let you filter by subscription, service, and region. Create separate rules for different regions if you need region-specific escalation policies.
Yes. Create separate alert rules for different event types, each with a dedicated Action Group pointing to a different ITOC360 source and escalation policy.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.
