Checkmk integration

Engineers miss alerts, SLAs slip, and downtime extends.

ITOC360 connects directly to Checkmk as a native notification script. When your defined thresholds trigger, ITOC360 identifies the current on-call engineer from your schedule and reaches them via their preferred channel. If there is no acknowledgment, escalation begins automatically.

80% of outages are avoidable. Checkmk identifies the issue; ITOC360 ensures a human response matches that detection speed.

Why Checkmk Alerts Get Missed Outside Business Hours

Checkmk is exceptional at detecting infrastructure problems. The gap appears after detection: the alert is dispatched via the configured notification method and the process stops. If the engineer is asleep, offline, or has notifications silenced, the PROBLEM continues until someone manually checks the dashboard.

ITOC360 closes this gap. When Checkmk triggers the notification script, ITOC360 looks up who is on-call at that exact moment and actively reaches them. If the first responder does not acknowledge within your configured timeout, the system escalates to the next level automatically. Your existing Checkmk configuration remains completely unchanged.

Checkmk Detection Meeting Active Escalation

Checkmk identifies the issue, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.