Netdata gives your infrastructure team real-time, per-second visibility across servers, containers, and applications with zero configuration. But when a CRITICAL health alarm fires at 3 AM, a webhook notification that lands in an unmonitored Slack channel does not guarantee a human response. Engineers miss alarms, disk fills go unaddressed, and services degrade until morning.
ITOC360 connects directly to Netdata via its native webhook notification method. When a health alarm transitions to WARNING or CRITICAL, ITOC360 identifies the current on-call engineer from your schedule and reaches them via their preferred channel. If there is no acknowledgment, escalation begins automatically.
80% of outages are avoidable. Netdata identifies the anomaly; ITOC360 ensures a human response matches that real-time detection speed.
Voice call, SMS, or email delivered the moment Netdata fires a WARNING or CRITICAL health alarm.
Configured via a single entry in health_alarm_notify.conf. No agents, no plugins, no additional software required.
Keep your existing alarm templates, alert roles, and thresholds exactly as they are. ITOC360 is an additional notification target alongside your current setup.
When Netdata sends a CLEAR transition, ITOC360 closes the active alert automatically.
Netdata is in a class of its own when it comes to real-time metric depth. The per-second granularity, the automatic anomaly detection, the thousands of metrics collected by default — it is an incredibly capable monitoring agent. But all that detection capability only leads to resolution if a human responds.
A Netdata alarm that fires a notification at 2 AM will sit in an inbox until morning. Meanwhile, the disk fills up, the container restart loop continues, or the database runs out of connections. ITOC360 closes that gap. The moment Netdata fires a CRITICAL or WARNING alarm, we find the on-call engineer from your live schedule and reach them directly by phone or SMS. No acknowledgment means automatic escalation — ensuring your real-time monitoring leads to real-time resolution.
Netdata identifies the infrastructure anomaly, but passive notification channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.
Common questions about integrating Netdata with ITOC360.
Through Netdata's custom notification method. You configure ITOC360's webhook URL in your health_alarm_notify.conf file under a custom notification role. No plugins or additional components are required.
No. You add ITOC360 as a recipient for specific alarm roles such as sysadmin, webmaster, or dba without changing your existing role assignments or alarm templates.
Yes. Use Netdata's alarm role filtering to send only CRITICAL severity transitions to the ITOC360 webhook, keeping WARNING-level noise out of your on-call flow.
Yes. ITOC360 integrates with both self-hosted Netdata Agent installations and Netdata Cloud notification configurations, depending on where you manage your alert routing.
Yes. ITOC360 records the full incident timeline: when Netdata fired the alarm, when the first notification was sent, and when an engineer acknowledged the incident.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.
