New Relic Integration
New Relic is a modern APM solution offering a comprehensive cloud-based platform for application
performance monitoring, infrastructure observability, and end-to-end visibility. From code-level
insights to infrastructure health, it covers the full stack. Distributed tracing, log management,
and anomaly detection make it a go-to choice for DevOps teams.
It brings application and infrastructure monitoring together in a single
platform, but the vital "last mile" of notification often remains passive.
With the ITOC360 integration, alerts triggered by New Relic no longer stop at a notification. ITOC360 steps in and reaches the responsible person on the on-call schedule
directly by phone or SMS. The deep application visibility New Relic provides, combined
with ITOC360's response infrastructure, means performance issues and critical errors no longer go unanswered.
The App Slowed Down. New Relic Saw It. But Nobody Was Woken Up That Night.
Teams that run New Relic
usually want more than just infrastructure visibility. They want to see inside the application. Which
service is responding slowly? Where is the error rate heading? New Relic is set up to answer exactly those
questions.
That night it did its job. Response times spiked, the error rate crossed the
critical threshold, and the alert policy fired as designed.
A notification was sent. And it sat there.
The Notification Channel Was Configured. Nobody Found Out Anyway.
New Relic's alerting structure is flexible. Alert policies are created,
conditions defined, and notification channels like Email or Slack are set up. Everything looks
covered on the dashboard.
But all of those channels stop at the same point: they send the notification,
and then it's no longer their problem. That night a message dropped into a Slack channel.
Nobody read it because nobody was in a position to check Slack at 3 AM.
New Relic had seen the problem clearly, but there was nobody to receive that information.
When ITOC360 Steps In
When you integrate ITOC360 with New Relic, alerts no longer get lost in a
Slack channel. The alert lands in ITOC360, which checks the current on-call
rotation.
That person gets a phone call. No answer? An SMS goes out. Still nothing? The
escalation chain kicks in automatically. It plugs into your existing New Relic policy
structure through webhooks, so your notification channel definitions stay exactly as they are—but
that one final step changes everything.
Your Investment Should Not End With an Unread Notification.
Moving to New Relic is a serious decision. Applications are instrumented,
dashboards are built, and conditions are written carefully. It is both a technical and an
organizational investment.
That investment exists for one reason: to catch problems before users do and
respond fast. ITOC360 makes sure that response actually happens. New Relic knows what is going wrong in your application—ITOC360 makes sure the
right person finds out about it.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.