PRTG Integration
PRTG is one of those tools people tend to stick with once they set it up. The sensor-based approach,
the dashboard, the way it pulls everything into one place. It is clean, it is visual, and it gives
you a clear picture of what is happening across your infrastructure.
The problem is a picture is only useful if someone is looking at
it.
With the ITOC360 integration, when a sensor goes critical at midnight, ITOC360 makes sure that alert
does not just sit there changing colors. It reaches out to whoever is on call, by phone or SMS, and
keeps going through the escalation chain until someone responds. PRTG handles
the visibility. ITOC360 handles everything after.
The Dashboard Was Red All Night. Nobody Called.
PRTG is the kind of tool
that makes IT teams feel in control. Sensors everywhere, clean dashboards, color-coded status screens. Green
means good. Yellow means watch it. Red means something is wrong.
And on a Tuesday night at 1 AM, your dashboard turned red.
It stayed red until 7 AM when the first person walked into the office, looked
at the screen, and said: "How long has this been like this?"
Six hours. It had been like that for six hours.
A Dashboard Nobody Is Watching Is Just a Screen.
PRTG gives you visibility. Real, detailed, sensor-level visibility. You can
monitor bandwidth, uptime, hardware health, application response times. The data is all there.
But visibility only works when someone is looking.
PRTG can send email notifications when a sensor goes critical. It can trigger HTTP requests. The problem is not the tooling. The problem is what happens when the
notification lands and nobody picks it up.
The on-call person had notifications on silent. The email went to a shared inbox that three people
monitor and each assumed the other two had seen it. The escalation path
existed in a spreadsheet somewhere but was never connected to anything automated. The
sensor was screaming. The dashboard was red. The building was empty.
ITOC360 Makes Sure Someone Always Picks Up
When you integrate ITOC360 with PRTG, a critical sensor
no longer just changes color on a screen. It starts a chain of events that does not stop
until a human being responds.
PRTG fires the alert. ITOC360 checks who is on call at that exact moment and places a phone call. No
answer? An SMS goes out. Still no response? The next engineer in the
escalation chain gets contacted. If the defined response window passes without
acknowledgment, management gets pulled in automatically.
The on-call schedule lives inside ITOC360. Shift changes, holidays, and team
updates are all reflected in real time. PRTG does not need to know any of that. It just
needs to send the alert.
You Did Not Build That Sensor Map So It Could Be Ignored.
Getting PRTG right takes patience. Sensors are added one by one, thresholds
are calibrated, maps are built to reflect your actual infrastructure. It is detailed, careful work.
All of those effort points toward one goal: knowing when something goes wrong before it becomes a
disaster. ITOC360 makes sure that when PRTG raises its hand, someone in the
room actually sees it.
PRTG watches the infrastructure. ITOC360 watches the people watching the
infrastructure.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.