SigNoz Integration
Open source, full-stack observability. SigNoz gives engineering teams metrics, traces, and logs in a
single platform without the vendor lock-in that comes with most commercial alternatives.
SigNoz sees what is happening; ITOC360 makes sure the right person is in the
loop.
It's 3 AM. SigNoz Fired an Alert. Now What?
SigNoz has done its job. A service latency crossed a threshold. An error rate climbed past what your alert
rule was watching for. The webhook fired. The notification went out. Everything worked exactly as
configured.
What comes next is a separate concern: making sure a specific person is actually
reached, through a channel they will respond to at that hour. That is where on-call management
begins.
Observability and On-Call Are Different Problems
SigNoz is built to give you visibility into what your systems are doing.
On-call management is a different problem: who is responsible right now, how do you reach them
reliably, and what happens if they do not respond in time?
ITOC360 handles that second layer. It receives the SigNoz alert, checks the live on-call schedule,
and initiates contact. Phone call first. SMS if there is no answer.
Bridge the Notification Gap
Escalation to the next person in line happens automatically if the silence
continues. The manager is looped in automatically if the incident remains
unacknowledged past the defined window.
The two systems work alongside each other. Nothing in your SigNoz setup changes. ITOC360 sits at the
notification layer and takes it from there.
Complete the Loop
Instrumenting services, writing alert rules, tuning thresholds over time.
That effort deserves to land somewhere. ITOC360 is where it lands. The alert
reaches the right person. The incident gets an owner. The loop closes.
SigNoz knows what is happening in your systems. ITOC360 makes sure the right person is in the loop.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails
Alert storms and manual processes cause burned-out engineers. ITOC360 ensures you only wake up for what matters.
➜We Orchestrate the Flow
Automated, structured, and predictable with full traceability for every incident.
➜Built for Modern Teams
Ideal for DevOps and SRE teams where uptime matters. Reduce MTTR instantly.
➜