SolarWinds Integration
SolarWinds needs no introduction in most IT departments. It has been the backbone of enterprise network
monitoring for years and for good reason. The visibility it provides across network, server,
application, and log management is hard to match.
But here is the thing. SolarWinds is built to monitor. Not to call someone at 2
AM. That is where ITOC360 comes in. When SolarWinds fires an alert,
ITOC360 takes it from there. It checks who is on call, picks up the phone, sends an SMS if
needed, and escalates if nobody responds. The two tools do different jobs. Together they actually finish
the job.
SolarWinds + ITOC360: When the Alert Fires, the Right Person Wakes Up
SolarWinds is a powerful
monitoring tool. It watches your entire infrastructure, tracks performance, and fires alerts the moment
something goes wrong. But at a certain point, it hands things off. The alert is sent, and what happens next
is entirely up to you.
That's where the gap lives.
It's 2:30 AM. SolarWinds detects a critical issue and shoots out an email. Who sees
it?
When? Did they actually open it? Did they acknowledge it? Did anyone respond at all?
SolarWinds can't answer any of that.
ITOC360 Closes That Gap
When you integrate ITOC360 with SolarWinds, an alert
doesn't just get "sent", it gets delivered. The right person is reached by phone call,
SMS, or push notification.
If they don't respond, it moves to the next person in line. If no one
acknowledges it, escalation kicks in automatically.
All of this runs on top of SolarWinds' existing webhook or email output. There's no complex setup,
no ripping out your current configuration. You plug ITOC360 in and it works alongside what you
already have.
What Actually Changes Day to Day
Your team stops asking "did you see that alert?". On-call schedules rotate
automatically. Business hours, holidays, and shift patterns are all built into the system. Whoever is on duty gets notified, no one else.
Response times get shorter. Things stop falling through the cracks at 3 AM
because someone was too tired to check their inbox. And every single alert leaves a full
audit trail—who was notified, when they responded, how it was resolved.
Get the Full Value Out of Your SolarWinds Investment
When you deployed SolarWinds, the goal wasn't just visibility. It was fast,
reliable incident response. ITOC360 completes that loop.
The monitoring is already there. Now it's time to close the circle and make
sure every alert actually leads somewhere.
SolarWinds sees the problem. ITOC360 makes sure it gets solved.
How it works
Knowledge Base
Ready to Orchestrate Your Incident Response?
Why Traditional On-Call Fails.
Alert storms, manual processes, missed incidents, and no clear ownership cause long MTTR and burned-out engineers. Your on-call engineers should only wake up when it truly matters.